http://www.grimbleby-coleman.com/blog/2010/01/make-it-easy-for-your-customers/ Thoughts from some of the people behind the numbers Tue, 13 Dec 2011 07:32:10 +0000 http://wordpress.org/?v=2.9.1 hourly 1 http://www.grimbleby-coleman.com/blog/2010/01/make-it-easy-for-your-customers/comment-page-1/#comment-34 Edi Osborne Tue, 05 Jan 2010 21:55:42 +0000 http://www.grimbleby-coleman.com/blog/?p=44#comment-34 Christopher Hart, in his book "Extraordinary Guarantees", says "Random Reward Begets Regular Behavior" Perhaps you should write the book, "Guaranteed to be Ordinary" with the subtext of "Random Neglect Begets Consistent Attrition." Christopher Hart, in his book “Extraordinary Guarantees”, says “Random Reward Begets Regular Behavior” Perhaps you should write the book, “Guaranteed to be Ordinary” with the subtext of “Random Neglect Begets Consistent Attrition.”

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